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Since the mid 90’s the issue of generational diversity in the workplace has grown in interest, particularly in the work setting. In 1996, Tulgan published the first edition of “Managing Generation X.” This was not the first to be written about generational differences (at least with current generations), but likely the first “how to” book
It is interesting to see the two directions customer service is going in these days. The ying and the yang is servicing customers to death vs forgetting that customers exist at all. To provide an example, I recently invested in an Iphone. This has been an eye opener to me who has thought the days
Anedotal media as well as some research is telling us that the younger generations (read Gen X and Gen Y) will change jobs approximately every three years. The same media will post that these generations do not have loyalty to a company. We also know that exemplary service to clients or quality of product is